We completely understand that the privacy and security of your online transactions are your biggest concern. At Blanketgear, we assure you that your personal details are kept safe and your credit card information is not stored on our servers.We verify each transaction with the credit company and only process orders after the credit company authorizes them. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.On credit/debit cards, CVV verification is required before your order can be completed. Additionally, most credit cards and Paypal offer buyers the protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.

When your order is fulfilled, we will send you an email to inform you about your tracking number so that you can follow the package all the way home. The majority of orders are produced and shipped out within 5-10 business days. For further details, please visit our article: https://blanketgear.com/shipping-information/If you do not find any emails with the tracking number in your inbox or spam folder after 5-10 business days since your purchase, please kindly reach out to us via email [email protected] or send us messages at our help widget for further help.You can also proactively track your order status by logging into your account (or signing up if you haven’t had an account yet) on our website and navigating to My Account > My order.

At BlanketGear we work around the clock to get your products delivered as soon as possible. To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and the following time periods: https://blanketgear.com/shipping-information/

You will receive a shipment confirmation when your order has been dispatched from our warehouse. The email contains your tracking number and a link where you can follow the progress.

We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. If there is any problem with the item you received. Please send a photo of the defective item to us at [email protected] or our help widget within 30 days since the delivery day. We’ll make it right!

We’re sorry you received a parcel with damaged/broken/defective items! We pride ourselves on using good-quality packing materials to keep things protected, but we can’t always control what happens in transit. Let us know by contacting our support team via Contact Us with photos of your order and the received package’s cover including the detailed shipping label, we’ll do our best to get this sorted for you.

You will receive a refund confirmation when we finish the cancellation process. After that, please kindly wait for about 7-10 daysto get your money back into your account (depending on various banks).